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Shipping / Returns

Chrome Pickup Truck Accessories Shipping, Returns & Guarantee  Information

SHIPPING & DELIVERY

ESTIMATED SHIPPING TIME:
The estimated shipping time of your order is available on the Order Status page. Information is entered when the manufacturer ships the product.

DELIVERY TIME:
Once the product ships, please allow at least 5 business days for delivery. If your order has multiple items, because the product ships from the manufacturer and depending if the product is in stock, all items may not ship together or the items may ship at the same time but may arrive at different times.

SHIPPING COMPANIES:
Chromepickup.com uses the best shipping method available for your order. The shipping company used to carry your order will vary by item. At this time, we cannot change the shipping method for your item on request.

SHIPPING ADDRESS:
After you proceed to checkout, enter the address where you want the product delivered.

TRACKING NUMBER:
We usually receive a tracking number from the manufacturer when your order is shipped. We then e-mail this tracking number to you within 24 hours of your order shipping, so you can easily track your order from the factory to your door.

You can also retrieve a tracking number when you check your Order Status. If a tracking number is available, it will show in the "shipping status" column. A tracking number will not be available for your order if the item has not shipped.

SIGNING FOR PACKAGE:
For your security, the manufacturer may require a signature at the time of delivery. You may leave a note for the driver with special instructions; however, the delivery of the package is still at the discretion of the driver.

CANCELING ORDERS:
If you need to cancel a pending order, you must email 1sales@goindustries.com with your sales order number, full name and contact phone number. Verbal calls will not be accepted as approval to cancel.

If an order has already shipped that needs to be canceled and not the fault of chromepickup.com, the customer will be responsible for the shipping freight and the return freight. A 15% restock fee may be applied if part needs to be re-boxed.

RETURNS

Guarantee:
We guarantee satisfaction with all of the accessories we sell and will do our best to ensure you are completely satisfied with your purchase.

If you are not completely satisfied with your purchase, you may return the product (you must first obtain a return authorization number (RA #) for shipping the product back to the manufacturer), within 10 days of delivery of your order, no questions asked. The product must be in a new condition, including the original packaging, all parts and paperwork. Orders returned in a new, ready-to-sell condition will receive a full and prompt refund, excluding any shipping costs.

Special order items and painted fiberglass parts are non-returnable.

Any request for return of new condition product returned after the 10-day time period will be charged a 25% restock fee.

Return Procedure:
If you've decided to return an item to us, you will need to obtain a Return Authorization Number (RA #). All returns require a return authorization number in order for us to process the return of your order in a timely and accurate manner. Painted fiberglass parts and special orders may not be returned for any reason.

To get a return authorization number, e-mail 1sales@chromepickup.com and tell us why you are returning the item(s). Your request will be forwarded to our Returns Department for immediate action. We will e-mail you within 2 business days with a return authorization number (RA #) for your order. The Customer Service Representative contacting you will have further instructions for your easy return.

Shipments received without a valid return authorization number (RA #) clearly posted on the outside of the box will incur a 15% restocking fee and/or may be refused by the manufacturer. Chromepickup.com is not responsible for items returned without traceable markings (customer's name, address and RA #) on and/or in the box.

Defective Items:
If an item arrives in bad condition as a result of a manufacturer defect or shipping damage, please contact us via e-mail 1sales@chromepickup.com. We must be notified within 48 hours of receiving the product so the correct procedure in returning the item is initiated. We will process your return and ship you a replacement part or credit your account promptly.

Chromepickup.com does not reimburse for labor charges, charges to install or re-install the product or any other expenses under any circumstances. Painted fiberglass parts and special orders may not be returned for any reason.

Restock Fee:
Orders returned without a proper Return Authorization Number will be charged a 25% restocking fee. Items returned without receiving a proper return authorization number (RA #) and/or returns received without a return authorization number (RA #) clearly posted on the outside of the return box will be charged a 25% restocking. Additionally, returns without a return authorization number may be refused by the manufacturer and/or will delay processing of the return.

Orders placed for the incorrect model year of your vehicle will be charged a 25% restocking fee. Because vehicle manufacturers are constantly changing vehicle designs, we do not guarantee an older part will fit a newer vehicle, and vice versa. Ordering a product not specifically designed for your vehicle is done at your own risk, and will incur a 25% restocking fee if returned. Please check all item(s) before confirming your order.

Credit for Return:
All returned item(s) will be examined upon arrival by the manufacturer. In order to receive full credit for your return (not including shipping costs), the item(s) must meet the following criteria:
The item(s) must be returned in new condition in the original box. All items returned for refund or exchange to the manufacturer must be in a new, ready-to-sell condition. This includes parts, all installation hardware and brackets, instructions, packaging and paperwork that were part of your original order.

The return package must be clearly labeled with a proper Return Authorization Number (RA#). Items returned without receiving a proper return authorization number (RA #) and/or returns received without a return authorization number (RA #) clearly posted on the outside of the return box will be charged a 25% restocking. Additionally, returns without a return authorization number may be refused by the manufacturer and/or will delay processing of the return.

After your return is inspected and accepted, the credit card originally used to place your order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs and restocking fee if applicable. You will be sent an e-mail confirming receipt of your return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.

**If a product is not in new condition (including original packaging, all hardware, parts and paperwork) or does not meet the return conditions, we may be unable to issue you a credit or exchange for a replacement, and the item may be shipped back to you at your expense.

Exchanging Product:
Exchanged items must meet the same conditions as items returned to the manufacturer for refund. Non-defective items returned for exchange must be in a new, ready-to-sell condition with all original packaging, all hardware, parts and paperwork. Defective items must also be returned with the same items included in the original order. You must obtain a return authorization number (RA #) for any and all returns.

If you request an exchange, we will ship your replacement after we receive and process your returned product. Please allow 5-10 business days to process your return once it has arrived at our warehouse. If you need the alternate item immediately, we suggest placing a new order for the replacement product via our online shopping cart, or e-mail us at 1sales@chromepickup.com to expedite your order. Express shipping charges may apply for rush orders. Exchanges returned without a proper return authorization number (RA #) are subject to a 25% restocking fee and/or may be refused by the manufacturer.

The same restocking fee policy that applies to returns also covers exchange orders. View our full restocking fees policy here.

Wrong Item Received/Ordered:
First, verify that the part number you ordered and the part number you received are the same item. You can check this number from the packing slip in your shipment against the part number on your e-mail order receipt or on your Order Status Page.

If the part numbers match, you may have ordered the incorrect part number(s). Please contact us via e-mail 1sales@chromepickup.com and initiate our return procedure. We'll process your return and exchange the item for the correct part. A 15% restock fee will apply to all returns not due to the fault of chromepickup.com. The customer is responsible for paying the shipping back for credit. A return authorization number (RA#) is required on all returned products. See our full return policy.

If the numbers do not match, you may have been erroneously shipped the wrong part for your vehicle. While this is an extremely rare case, it can happen with the volume of orders we ship from our manufacturer and fulfillment centers. Please contact us via e-mail at 1sales@chromepickup.com and initiate our return/replacement procedure. A prepaid UPS shipping label will be sent for returning the incorrect item, assuming you receive the incorrect part through our error.